Frequently Asked Questions
Blood Glucose meter
I have ordered a new product but haven't received it yet. How can I find out when I will receive it?
Please contact ARKRAY Customer Care customersupport@arkray.co.in or raise a request by visiting Support Page if you want an update on the status of your order.
How can I register my blood glucose meter?
You can register your meter in simple ways:
Online by visiting warranty Registration Page
Please make sure you have your meter available to make the registration process simple.
My meter is broken, how can I get a new one?
If you think your ARKRAY meter is broken you can review the product FAQs for online help or contact Customer Care. Please make sure you have the meter and test strips with you when you call. Alternatively, contact your healthcare professional.
blood glucose meter doesn't seem to work properly. What should I do?
If you are experiencing problems with your ARKRAY Glucose meter, please first check the "Troubleshooting" section in your Owner’s Booklet. If you are still experiencing problems, please contact ARKRAY Customer Care At customersupport@arkray.co.in or Call us at +91 77770 53311 and we'll do everything we can to help resolve the problem. Please make sure you have your meter and test strips available when you Call.
My meter shows an Error Message. What should I do?
If you are experiencing problems with your ARKRAY Glucose meter, please first check the "Troubleshooting" section in your Owner’s Booklet. If you are still experiencing problems, please contact ARKRAY Customer Care At customersupport@arkray.co.in or Call us at +91 77770 53311 and we'll do everything we can to help resolve the problem. Please make sure you have your meter and test strips available when you Call.
I have compared my blood glucose results of my new Arkray Glucose meter to another meter and have received different results. Why do the results differ from each other?
Comparing your blood glucose test results taken with this meter to your results taken from a different meter is not recommended. Results may differ between meters and are not a useful measure of whether your meter is working properly.
Order, Payment & Delivery
How can i cancel my order?
To cancel the order visit our Support page or drop a email at customersupport@arkray.co.in . our team will get back to you and provide solution
How can I change my payment method for an order?
On checkout page you can change payment method before purchasing the product. after purchasing product you cant change payment method.
Card payment error?
If you face any payment issue you can search for online help on our support page or contact Customer Care.
How to use discount codes?
How to check order status?
How is shipping fee calculated?
We provide Free shipping to Pan India. But you can check shipping fee on your checkout page.
